COMPANY FAQs
Where do I login to access the 4Site company portal?
You can access the 4Site portal here: login.hudson4site.co.uk
I’m new to using a geofence - how does it work?
When you set up a geofence, you are creating a designated area around the sites where you use 4Site. We recommend adding a geofence to every site and allowing a reasonable radius to account for differences in phone signal strength.
If the geofence is too small, some operatives may experience issues signing in.
If no geofence is set up, operatives will be able to sign in from any location.
How do I get set-up on 4Site?
Simply contact us to arrange a demo with one of our regional account managers. They will guide you through the setup process and answer any questions you may have.
Can I still see when operatives sign in and out on ‘Shift Hours’?
Yes. You can still view when operatives start or finish their shifts. If someone starts late or leaves early, you can adjust their payable hours accordingly.
OPERATIVE FAQs
Do I have to pay to download the app?
No, the 4Site mobile app is free
How do I reset my password?
On the app, click ‘Password reset’
My phone number has changed since I signed up for 4Site, can I change this?
Yes. To update your phone number:
1. Sign in to the app using your old phone number
2. Go to ‘My Profile’
3. Select ‘Change Number’
Why does the app take photos?
The 4Site app only takes:
• One photo when signing in to site
• One photo when signing out
For any other requests, the app uses biometric checks simply to confirm your identity.
I have no signal on site – how do I sign in to site?
If you have no signal, you can sign in by enabling airplane mode on your phone. This will link you to the site.
I’m registering for the app, what do I need for my password?
Your password must include:
• At least 10 characters
• 1 uppercase letter
• 1 lowercase letter
• 1 number
• 1 special character (! % & * ? # - ^ $ @)
I want to be paperless, how do I do this?
You can enable paperless mode in the app by:
• Going to ‘My Profile’ section under my preferences
• Switching the ‘Paperless’ option on
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